TERMS OF SERVICE

Effective Date: 18/05/2026

1. INTRODUCTION & AGREEMENT

These Terms of Service ("Terms") govern the relationship between In The Vault Cuts Ltd. ("the Shop", "we", "us", "our") and any individual ("the Client", "you") who uses our website, books an appointment, or enrols in a membership plan. By proceeding with a booking or enrolment, you confirm that you have read, understood, and agree to be bound by these Terms in full.

2. SERVICES & APPOINTMENTS

In The Vault Cuts Ltd. provides male grooming and female hairdressing services during standard operating hours, along with Out of Hours (OOH) appointments by arrangement. A full list of current services and pricing is available on our website and in the Shop.

Bookings: Appointments can be made online via our website, by email, or in person at the Shop.
Walk-ins: Walk-in clients are welcome, subject to availability. We recommend booking in advance to avoid wait times.
Punctuality: A 10-minute grace period applies to all appointments. Arriving more than 10 minutes late may result in a shortened service or required reschedule at the barber's discretion.

3. MEMBERSHIP PLANS

We offer three membership tiers. Service allowances reset each billing cycle.

3.1 Foundation Plan

1 x Haircut & Beard Trim
1 x Standalone Beard Trim / Shape-up

3.2 Precision Plan

1 x Haircut & Beard Trim
1 x Haircut (Only)
1 x Beard Trim & Shape-up Combo

3.3 Executive Plan

Up to 5 x Haircut & Beard Trims
Unlimited Beard Maintenance — defined as one visit every four (4) days, to safeguard skin health and appointment availability.

IMPORTANT : Service credits are personal to each plan. They cannot be exchanged, upgraded mid-cycle, transferred to another person, or carried over to the following billing period.

4. BOOKING POLICY

4.1 Standard Bookings

Non-Members: A non-refundable £5 deposit is required to secure any appointment.
Members: You must book only the services included within your active plan.
Grace Period: Arriving more than 10 minutes late may result in a shortened service or cancellation. The deposit (non-members) or service credit (members) is forfeited.

4.2 Out of Hours (OOH) Appointments

OOH slots are available 6:00 AM--9:00 AM and 6:00 PM--11:00 PM on a request-and-confirm basis. The Shop is not open to the public during these times; the barber attends specifically for confirmed appointments. Same-day requests may be accommodated subject to confirmation.

Non-Members & Foundation / Precision Members: Request via website, email, or phone. Full payment required in advance to confirm.
Executive Members: Book via "Out of Hours - Subscription" in the booking system. Short-notice requests may be submitted by email or phone, subject to barber discretion.

5. PRICING

All service prices are listed on our website and are subject to change. Final pricing may vary based on the specific style or complexity of service selected during your appointment.

Any price increases will be communicated in advance via our website and social media channels.
Membership plan rates are fixed for the duration of the minimum term. Any rate changes will be notified in writing with at least 30 days' notice.

6. PAYMENT POLICY

6.1 Membership Payments

All membership subscription payments are processed via PayPal recurring billing. A one-time £10 joining fee applies to Foundation and Precision plan enrolments. You are solely responsible for cancelling your PayPal recurring payment upon membership cancellation.

6.2 OOH Payment

Full prepayment is required for all confirmed OOH appointments (except Executive Members booking within their subscription allowance). Prepaid OOH fees are non-refundable except where the Shop cancels the appointment.

7. CANCELLATION, NO-SHOW & LATE ARRIVAL

7.1 Standard Appointments — 24 Hours' Notice Required

A minimum of 24 hours' notice is required to cancel or reschedule any standard appointment without penalty.

Non-Members: Failure to provide 24 hours' notice or arriving more than 10 minutes late results in forfeiture of the £5 deposit. Repeated no-shows may result in refusal of future bookings at our discretion.
Members: Failure to provide 24 hours' notice or arriving more than 10 minutes late results in the loss of that service credit for the billing cycle. Credits are not refunded or reinstated.

7.2 Out of Hours Appointments — 12 Hours' Notice Required

Because OOH appointments require specific staff scheduling and are prepaid where applicable, a minimum of 12 hours' notice is required to cancel or reschedule without penalty.

OOH Penalty: Any no-show or cancellation with less than 12 hours' notice will result in the forfeiture of any prepaid OOH payment or the subscription service credit associated with the booking. No refund or credit reinstatement will be made. Executive Members who request a short-notice OOH slot accept that the 12-hour threshold runs from the point of confirmation, not the original request time.

8. REFUNDS

We do not offer refunds for completed services. If you are unsatisfied with a service, please contact us within 48 hours of your appointment at info@inthevaultcuts.co.uk and we will do our best to address your concerns. This does not affect your statutory rights under applicable consumer protection law.

9. MEMBERSHIP TERMS & CONDITIONS

Minimum Term: Foundation and Precision plans carry a 3-month minimum commitment.
Cancellation: After the minimum term, 30 days' written notice is required. Email info@inthevaultcuts.co.uk. The membership remains active and billable during the notice period.
No Rollovers: Unused credits expire at the end of each billing cycle with no refund for unused credits.
Non-Transferable: Plans are strictly personal to the registered individual and may not be transferred, gifted, or shared.
Plan Changes: Upgrade or downgrade requests must be in writing and take effect from the next billing cycle, subject to minimum term requirements.

10. CUSTOMER CONDUCT

We are committed to providing a welcoming and professional environment for all clients and staff.

We reserve the right to refuse service to any individual who displays abusive, threatening, or disrespectful behaviour towards staff or other clients.
Children under the age of 13 must be accompanied by a responsible adult at all times whilst on the premises.
Any damage caused to the Shop's property by a client will be the financial responsibility of that client.

11. HEALTH & SAFETY

The health and safety of our clients and staff is a priority.

Please inform your barber of any skin conditions, allergies, sensitivities, or recent scalp treatments prior to your service commencing.
We maintain a clean and hygienic environment in line with industry standards. Equipment is sanitised between each client.
We reserve the right to decline a service if we believe proceeding could cause harm to the client or staff.

12. WEBSITE USAGE

All content on this website — including logos, images, text, and service descriptions — is the intellectual property of In The Vault Cuts Ltd. and may not be reproduced, distributed, or used without express written permission.

You agree not to use this website for any unlawful purpose, or in any way that may disrupt or harm the experience of other users.
We are not responsible for the content of any third-party websites linked from our site.

13. GENERAL PROVISIONS

13.1 Amendments

We reserve the right to amend these Terms at any time. Clients will be given reasonable notice of material changes. Continued use of our services or membership following notice constitutes acceptance of the updated Terms.

13.2 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Limitation of Liability

To the fullest extent permitted by applicable law, In The Vault Cuts Ltd. shall not be liable for any indirect, consequential, or special loss or damage arising from the provision of, or failure to provide, services.

9. Contact Us

For queries relating to these Terms, bookings, or membership plans:

INTHEVAULTCUTS
📍 26 Yorkshire Street,

Oldham, OL1 1SB.

📞 0161 524 0104
📩 info@inthevaultcuts.co.uk