BOOKING POLICY

THANK YOU FOR SELECTING IN THE VAULT CUTS BARBERSHOP. TO ENSURE A SMOOTH EXPERIENCE FOR ALL OUR VALUED CUSTOMERS, WE KINDLY ASK YOU TO TAKE A MOMENT TO FAMILIARIZE YOURSELF WITH OUR BOOKING POLICY.

BOOKING AN APPOINTMENT:

APPOINTMENTS CAN BE SCHEDULED BY PHONE, IN PERSON, OR VIA OUR ONLINE BOOKING SYSTEM, WHERE APPLICABLE.
WHILE WE WELCOME WALK-INS, MAKING A RESERVATION IN ADVANCE GUARANTEES YOU SECURE YOUR DESIRED TIME SLOT. OUR SCHEDULE TENDS TO BE FULLY BOOKED ON MOST DAYS, MAKING IT UNLIKELY FOR US TO ACCOMMODATE WALK-IN APPOINTMENTS.

LATE ARRIVALS:

IF YOU ANTICIPATE BEING LATE, PLEASE NOTIFY US AS SOON AS POSSIBLE. WE'LL MAKE EVERY EFFORT TO ACCOMMODATE YOU, ALTHOUGH DEPENDING ON OUR SCHEDULE, IT MAY LEAD TO A SHORTER SERVICE TIME OR REQUIRE RESCHEDULING.

CANCELLATION AND NO-SHOWS:

IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, KINDLY GIVE US A MINIMUM OF 3 HOURS NOTICE.
FAILURE TO DO SO WILL INCUR A 100% CHARGE ON YOUR NEXT BOOKING, MEANING YOU'LL BE RESPONSIBLE FOR PAYING FOR BOTH SERVICES.

AFTER-HOURS APPOINTMENTS:

IF THE CLIENT IS IN NEED OF A SERVICE AND A REQUEST IS AFTER THE STANDARD HOURS OF OPERATION, A CONVENIENCE FEE OF £10 WILL BE ADDED TO THE OVERALL TOTAL OF THE SERVICE (THIS IS NOT A TIP). AFTER-HOURS APPOINTMENTS MUST BE MADE VIA PHONE OR YOU CAN BOOK HERE.

PAYMENT METHODS:

WE ACCEPT CASH, MAJOR CREDIT CARDS, AND BANK TRANSFERS. FOR BANK TRANSFERS, PLEASE ENSURE PROMPT PAYMENT, IDEALLY BEFORE YOUR NEXT APPOINTMENT.

SERVICE GUARANTEE :

AT IN THE VAULT CUTS, OUR TEAM IS COMMITTED TO DELIVERING TOP-NOTCH SERVICE. IF, FOR ANY REASON, YOU'RE DISSATISFIED WITH OUR SERVICE, PLEASE LET US KNOW WITHIN 48 HOURS, AND WE'LL DO OUR UTMOST TO RESOLVE YOUR CONCERNS.

CHILDREN AND GUESTS

FOR SAFETY PURPOSES AND TO MAINTAIN A SERENE ENVIRONMENT FOR ALL CUSTOMERS, WE POLITELY REQUEST THAT CHILDREN BE ACCOMPANIED BY AN ADULT DURING THEIR VISIT.
IF YOU BRING GUESTS, KINDLY ENSURE THEY WAIT IN THE DESIGNATED WAITING AREA PROVIDED.

HEALTH AND SAFETY

PRIOR TO COMMENCING YOUR SERVICE, PLEASE NOTIFY OUR STAFF OF ANY ALLERGIES, SKIN CONDITIONS, OR HEALTH CONCERNS YOU MAY HAVE.
TO UPHOLD THE HEALTH AND SAFETY OF OUR CLIENTS, OUR EQUIPMENT AND TOOLS UNDERGO THOROUGH SANITIZATION AFTER EACH USE.

PERSONAL BELONGINGS:

PLEASE ENSURE YOU KEEP YOUR PERSONAL BELONGINGS WITH YOU AT ALL TIMES. IN THE VAULT CUTS CANNOT BE HELD RESPONSIBLE FOR ANY LOST OR MISPLACED ITEMS.

FEEDBACK:

YOUR FEEDBACK IS HIGHLY VALUED. PLEASE DON'T HESITATE TO SHARE YOUR EXPERIENCE, SUGGESTIONS, OR ANY CONCERNS YOU MAY HAVE WITH US.

BY SCHEDULING AN APPOINTMENT WITH INTHEVAULTCUTS BARBERSHOP, YOU ACKNOWLEDGE AND ACCEPT THE TERMS DETAILED IN OUR BOOKING POLICY. WE EAGERLY ANTICIPATE SERVING YOU AND ENSURING YOUR EXPERIENCE WITH US IS ENJOYABLE.

WE APPRECIATE YOUR UNDERSTANDING AND COOPERATION.

LOCKED IN QUALITY