BOOKING POLICY

Thank you for choosing In The Vault Cuts. Please take a moment to read this Booking Policy before confirming your appointment. By booking with us, you acknowledge that you have read and agree to the terms below, as well as our full Terms of Service available on our website.

1. BOOKING AN APPOINTMENT

Online via our website booking portal (recommended).
By phone or in person at the Shop during standard operating hours.
Walk-ins are welcome subject to availability. To guarantee your preferred time slot — especially at weekends — we strongly recommend booking in advance.
Members must book only the services included within their active plan. Please refer to the Membership Policy for full plan allowances.

2. DEPOSITS

Non-Members: A non-refundable £5 deposit is required to confirm any appointment. This deposit is deducted from your final service total.
Members: No deposit is required. Your active service credit secures your booking.
Out of Hours (OOH) Bookings: Full prepayment is required to confirm an OOH slot for nonsubscription bookings. See Section 5 for details.

3. LATE ARRIVALS

We allow a 10-minute grace period for all appointments. If you anticipate running late, please contact us as soon as possible.

Arriving more than 10 minutes late may result in a shortened service or the appointment being rescheduled, at the barber's discretion.
In either case, the deposit (non-members) or service credit (members) is forfeited.

4. CANCELLATIONS & NO-SHOWS

4.1 Standard Appointments

A minimum of 24 hours' notice is required to cancel or reschedule without penalty. Cancellations can be made via our website, by phone, or by email to info@inthevaultcuts.co.uk.

Non-Members: Cancellation or no-show within 24 hours results in forfeiture of the £5 deposit. Repeated no-shows may result in refusal of future bookings.
Members: Cancellation or no-show within 24 hours results in loss of that service credit for the billing cycle. Credits are not refunded or reinstated.

4.2 Out of Hours Appointments

A minimum of 12 hours' notice is required to cancel an OOH appointment without penalty. Cancellation or no-show within 12 hours results in forfeiture of any prepaid OOH payment or service credit. No refund or reinstatement will be made.

Executive Members requesting short-notice OOH slots: the 12-hour threshold applies from the point of confirmation, not the original request time.

5. OUT OF HOURS (OOH) APPOINTMENTS

Premium OOH slots are available outside standard trading hours. The Shop is not open to the public during these times; the barber attends specifically for your confirmed appointment. Punctuality is essential.

Morning window: 6:00 AM — 9:00 AM
Evening window: 6:00 PM — 11:00 PM
Non-Members & Foundation / Precision Members: Submit a request via the "Out of Hours" booking on the website, by email, or by phone during standard hours. Full payment is required in advance to confirm the slot. Same-day requests may be accommodated subject to confirmation.
Executive Members: Book via "Out of Hours - Subscription" in the booking system. Short-notice requests may be made by email or phone and are subject to barber discretion.

6. PAYMENT METHODS

Cash
Major credit and debit cards
Bank transfer — please ensure payment is completed promptly, and no later than your next visit.
PayPal — available to all customers. Membership subscriptions are processed exclusively via PayPal recurring billing, authorised at the point of enrolment.

7. SERVICE GUARANTEE

Your satisfaction is important to us. If you are not fully satisfied with your service, please contact us within 48 hours of your appointment at info@inthevaultcuts.co.uk or by phone. We will make every effort to address and resolve your concerns.

Please note: we do not offer refunds for completed services. This guarantee is offered in good faith and does not affect your statutory rights.

8. CHILDREN & GUESTS

Children under the age of 13 must be accompanied by a responsible adult at all times whilst on the premises.
Additional guests are welcome to wait in the designated waiting area. We ask that all visitors help maintain a calm and respectful environment for staff and other clients.

9. HEALTH & SAFETY

Please inform your barber of any allergies, skin conditions, scalp sensitivities, or relevant health concerns before your service begins.
All tools and equipment are fully sanitised between each client to maintain the highest hygiene standards.
You are welcome to bring any personal treatment products; however, there is no requirement to do so.
We reserve the right to decline a service if we believe proceeding could cause harm to the client or staff.

10. PERSONAL BELONGINGS

Please keep all personal items with you throughout your visit. In The Vault Cuts Ltd. cannot be held responsible for any lost, misplaced, or stolen belongings.

11. FEEDBACK

Your feedback is highly valued. Whether it is a compliment, a suggestion, or a concern, please do not hesitate to share your experience with us. You can reach us at info@inthevaultcuts.co.uk or speak directly to a member of the team during your visit.

LOCATION & OPENING HOURS

ADDRESS:

26 Yorkshire Street,

Oldham, OL1  1SB

OPENING HOURS:

Monday – Friday: 09:00 – 18:00

Saturday: 10:00 – 18:00

Sunday: 11:00 – 17:00

TERMS & ACCEPTANCE

By booking an appointment with InTheVaultCuts, you acknowledge that you’ve read and accept these terms. We look forward to delivering exceptional service and ensuring you have a great experience with us.